Shipping Policy

Effective Date: 1st January 2025

Operated by: Naoero Postal Services Corporation (Nauru Post)

1. Overview

This Shipping Policy outlines how Nauru Post handles the collection, processing, dispatch, and delivery of postal and logistics shipments. By using our services, you agree to the terms below, in line with Nauru Post’s operating standards and applicable postal and customs regulations.

2. Service Coverage

Nauru Post provides both domestic and international shipping services, including:

Standard and Express Mail
Registered and Parcel Post
Air and Sea Freight (via Nauru Post Logistics Services)
Special services such as courier, insured mail, and commercial logistics

Availability of services may vary depending on the destination, carrier schedules, and current operational conditions.

3. Processing and Handling Times

Standard mail and parcels are typically processed within 1–3 business days of receipt at the post office or warehouse.
For freight and logistics shipments, dispatch times depend on vessel or flight schedules and customs clearance requirements.
During peak periods, processing times may be extended.

Customers will be notified where delays are expected.

4. Shipping Rates

Rates are determined by weight, size, and destination, in accordance with Nauru Post’s official tariff schedule.
Freight and logistics charges are quoted separately and may be subject to change based on fuel prices, carrier adjustments, or operational surcharges.
All prices are exclusive of applicable taxes or duties unless otherwise stated.

5. Tracking and Proof of Delivery

Registered, courier, and logistics shipments include tracking numbers where available.
Proof of delivery is available for registered and express items.
Tracking updates may vary depending on destination postal systems or partner carriers.

6. Customs, Duties, and Import Restrictions

International shipments are subject to customs inspection in both origin and destination countries.

Nauru Post is not responsible for delays caused by customs procedures.
All duties, taxes, and import fees are the responsibility of the recipient unless otherwise agreed.
Prohibited or restricted items will not be accepted for shipping in accordance with Universal Postal Union (UPU) and Nauru Government regulations.

7. Loss or Damage

Nauru Post takes reasonable care in handling all shipments.
Claims for loss or damage must be lodged within 30 days of the expected delivery date and will be assessed in accordance with Nauru Post’s claims process.
Compensation, where applicable, will not exceed the declared or insured value of the shipment.

8. Return and Undeliverable Items

Undeliverable or refused items will be returned to sender, subject to applicable return postage fees.
For logistics shipments, the sender will be contacted for instructions on re-delivery, storage, or disposal at their cost.

9. Changes and Updates

Nauru Post reserves the right to update this Shipping Policy at any time to reflect changes in service operations, international regulations, or pricing structures. Updates will take effect immediately upon publication on our website.

10. Contact Us

For inquiries about your shipment, rates, or service options, please contact:

Email: info@naurupost.nr
Phone: (+674) 557 9658

Address: Naoero Postal Services Corporation, Aiwo District, Republic of Nauru