Refund Policy

Refund Policy

Last Updated: 1st January 2025

At Nauru Post, we aim to provide reliable postal, logistics, and retail services to all our customers. We understand that issues may occasionally arise and have established this Refund Policy to ensure fairness and transparency in how we handle refunds.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Postal Services:
- Parcels or mail items lost or damaged in transit, where investigation confirms Nauru Post’s responsibility.
- Overpayment of postage or service fees due to system or clerical error.
Retail and Philatelic Sales (e.g. stamps, collectibles):
- Incorrect or defective products received.
- Duplicate payments or transaction errors.
Logistics and Freight Services:
- Cancellations made prior to dispatch or service commencement, subject to any applicable administrative fees.

2. Non-Refundable Items

Refunds will not be issued for:

Services that have already been completed or delivered.
Change of mind or customer error in addressing or packaging.
Lost or damaged items where Nauru Post is not found to be at fault (e.g., force majeure events or third-party handling).
Digital products such as downloadable materials or e-stamps once accessed.

3. Refund Process

Customers must submit a written request for refund within 14 days of the transaction or delivery date.
Supporting documentation (e.g., receipt, tracking number, or invoice) must be provided.
Approved refunds will be processed to the original payment method within 10–15 business days after confirmation.

4. Partial Refunds or Credits

Where full refunds are not applicable, Nauru Post may issue a partial refund or service credit to be used toward future transactions.

5. Contact Us

To request a refund or inquire about refund eligibility, please contact:

📧 info@naurupost.nr
📞 (+674) 557 9658

Nauru Post Headquarters, Aiwo District, Republic of Nauru